All Incredible Creatures are handmade and produced by me in Italy in a very limited quantity.

The jewelry come in a cotton pouch with a special card in a box.


HOW TO CARE FOR YOUR INCREDIBLE CREATURE
The colours of my jewelry are obtained witha a natural process of oxidation done with sulphur that can change with time.
The jewelry, if in need, can be cleaned using a very soft old toothbrush and warm water. All the items have a matte finish. Do not use polish cloth, it will ruin the matte finish. Do not use any jewelry cleaners.
All the items are shipped in a cotton pouch inside a box. Store each Incredible Creature separately in the original packaging to keep it in pristine condition and avoid scratches. Apply makeup, hairspray and perfume before putting on jewelry. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage the gemstones and silver.

CONTACT
Please contact me at Questo indirizzo email è protetto dagli spambots. E' necessario abilitare JavaScript per vederlo.

ITEM AVAILABILITY
All the items in the shop are in stock and ready to be shipped.
For orders on other items not in the shop you can place an order by Questo indirizzo email è protetto dagli spambots. E' necessario abilitare JavaScript per vederlo..

SHIPPING AND HANDLING
All the orders are shipped via express courrier.
Please note that the following delivery times are estimated as international orders can potentially be delayed in customs.

Italy               € 10.00  (1 to 2 business days)
Europe          € 15.00  (2 to 5 business days)
Worldwide     € 25.00  (3 to 7 business days)

Orders will generally ship within 2 business days.

SALES TAX AND CUSTOM CHARGES
Italian sale tax (IVA) is included in the price according to the Italian law.

For international orders the customer will be required to pay the tax and duties that occur with the shipment. Unfortunately I do not have information on customs and duties and I’m not able to estimate these charges for you as they vary widely from country to country. Please contact your local customs office for further information.

METHOD OF PAYMENT
Incredible Creatures online shop currently accepts all major credit cards and PayPal, all via PayPal.

RETURN POLICY
If you are not satisfied with your purchase, please email me at Questo indirizzo email è protetto dagli spambots. E' necessario abilitare JavaScript per vederlo. within 7 days of receipt of your item to obtain a Return Authorization Number. NO RETURN OR STORE CREDIT WILL BE GRANTED WITHOUT A RETURN AUTHORIZATION NUMBER.

Please return the merchandise within 2 weeks from the date of receipt for both exchange and store credit with the Return Authorization Number. All items must be returned unused and in original packaging with original receipt.

Initial shipping or return shipping and handling charges are non-refundable. Returns need to be well packaged and insured for the full price of the item and shipped to the following address.

Mario Salvucci
Via Mameli 109
06034 Foligno, PG
Italy

I can not be responsible for packages returned to me using shipping methods that are not traceable.

You can expect to receive the exchanged item within 5 business days (given that I have it in stock at that time) after receipt of your package with the original items. You can also expect to receive a notice of store credit for the items you returned within two weeks of the receipt of your package. Unfortunately, I will not be able to give exchange or store credit if the cost of the exchange item is less than the original item or if the purchaser cannot be verified.

One of a kind and special orders are not eligible for exchange or credit.

REPAIRS
If your jewelry is in need of repair, please email me at Questo indirizzo email è protetto dagli spambots. E' necessario abilitare JavaScript per vederlo. and ship it to the following address.

Mario Salvucci
Via Mameli 109
06034 Foligno, PG
Italy

For your protection, when shipping the item to me, please package it securely in a hard box. I can not be responsible for packages returned to me using shipping methods that are not traceable.

Please include a letter describing the repairs to be made in detail, your return mailing address, your email address, and your phone number. Prior to beginning any work, I will contact you with an estimate of the cost and time needed to complete your repair.

Thank you,

Mario